Question 1

Can your Canmate 22QT be used on gas, electric, ceramic and induction hobs?

Accepted Answer

Yes, the base of our Canmate is indeed suitable for gas, ceramic, electric hobs and induction.

Question 2

Was the CanMate tested after the EU Guidelines for Pressure Equipment?

Accepted Answer

There is a directive for pressure equipment: the European Pressure Equipment Directive (2014/68/EU). Pressure canners also fall under this guideline. The CanMate has been tested by a certified laboratory for the requirements set forth in this guideline and has successfully passed testing for all requirements.

Question 3

If something breaks, can I also contact you for spare parts?

Accepted Answer

Yes, we always keep a stock of spare parts so that we can help you as quickly as possible if something breaks.

Question 4

What is the warranty on the Canmate?

Accepted Answer

The warranty period is 2 years after purchase.

Question 5

What temperature and pressure does the CanMate go to?

Accepted Answer

The maximum safe temperature is 121 degrees celcius and the maximum pressure is 15 psi. More than enough to be able to pressure can safely.

Question 6

Can you also use your CanMate as a regular pressure cooker?

Accepted Answer

Yes, you can use the Canmate for pressure canning and as a pressure cooker, but also as a large soup pot and you can weck in it. Your existing pressure cooker or weckpan can be donated!

Question 7

Is it true that you should actually check your dial-gauge once a year to ensure that the dial-gauge is still working properly?

Accepted Answer

Yes that's right. Once a year you should have your dial-gauge calibrated so that you can be sure that the pressure you read on the dial-gauge is also the actual pressure that builds up in the CanMate. You can calibrate at companies that specialize in this. They are located throughout the Netherlands. Just google it and you'll find them in no time.
Understandably, not everyone wants to be stuck with this every year. Then you also have another solution. You can also buy a 10 psi weight. Then you actually no longer need the dial-gauge and you work by ear because the weight will rattle a bit with sufficient pressure.
You will soon be able to order a 10 psi weight in our webshop and then calibration will no longer be necessary.

Question 8

My CanMate turns black inside after one or two uses. Is that normal?

Accepted Answer

Yes, that is normal. The CanMate is made of aluminum, and in combination with water and oxygen, a black layer forms on your pan. This layer even has an official name: alumina film. This layer protects your CanMate from corrosion. Many people wonder if they can use the pan with such a layer as a soup pot or pressure cooker. It is completely safe. Only for the preparation of very acidic or salty foods is it recommended to use another pot.

Question 9

Can I still use the CanMate with such a black layer as a soup pot or pressure cooker?

Accepted Answer

Yes, this black layer that forms is nothing more than a protective layer that occurs when aluminum, water, and oxygen come into contact with each other. There is even an official name for it: aluminum oxide film. This layer prevents the formation of corrosion in the CanMate. It is not harmful and you can still prepare food and soups in it. Only for very acidic and salty foods is it recommended to use another pot

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